IT outsourcing
Operational stability, change control, and clear regulations for business infrastructure.
Outcomes
- Reduced downtime with transparent incident control
- Unified regulations, clear SLA, and escalation paths
- Controlled changes without unexpected risks
- Infrastructure improvement plan for 3–6 months
What it is
We take over operational support so your team can focus on the business. We build a transparent process with monitoring, change control, reporting, and clear communication.
Scope
What is included
- Asset and service inventory
- Monitoring and baseline alerts
- Change, incident, and access regulations
- Change planning and delivery support
- Monthly infrastructure health reports
What is not included
- Hardware and license procurement (we can help with selection)
- Application development
- Work outside agreed windows and operating procedures
- Support without contract and SLA
Deliverables
What you receive
We document results to support operations and audits.
- Asset and service register
- Responsibility matrix and regulations
- Improvement plan and risk list
- Incident and change reports
Artifact examples
What the deliverables look like
- HLD/LLD, diagrams, and architecture notes
- Runbooks and operating procedures
- Rollback plan and change control
Process
How we work
Discovery
Requirements gathering, inventory, and risk audit.
Design
Architecture, HLD/LLD, and migration plan.
Delivery
Implementation, testing, rollback plan.
Operate
Monitoring, backups, regulations, support.
Typical timeline: Start in 2 weeks, then a monthly control and improvement cycle.
From the client
What we need from you
- Access to key systems and contacts
- Maintenance windows and agreed regulations
FAQ
Frequently asked questions
Can we start with a pilot for part of the infrastructure?
Yes, we usually pick critical services and run a 4–6 week pilot.
Is it suitable for companies without internal IT?
Yes, we cover both operational support and infrastructure planning.
CTA
Request consultation
Tell us about the task and we will prepare scope and estimate.